Camille Burnett, PhD, MPA, APHN-BC, BScN, RN, DSW, FAAN, CGNC
Vice President
Health Equity, Institute for Healthcare Improvement (IHI)
Burnett
September 16-18, 2024 | Boston, MA.
September 16-18, 2024 | Boston, MA.
John Halamka, M.D., M.S., President, Mayo Clinic Platform
Platform operating models and AI are transforming our healthcare system. Powered by large, de-identified data sets, platforms are solving some of healthcare’s most intractable problems, improving care delivery experiences for both patients and staff, and democratizing access to care and knowledge. In this session, Dr. Halamka will describe the current state of AI in healthcare and how leaders and their teams must navigate volatility, uncertainty, complexity, and ambiguity to seize the unique opportunities that digital transformation presents.
Josh Robinson, Drummer
Award-winning presenter and percussionist Josh Robinson will deliver an exhilarating, unifying, and interactive presentation called “Drum in, Drum out.” Josh will share some of his personal wayfinding story of how music helped him navigate trauma and loss, and ultimately find his purpose on the planet helping others. Josh will share and demonstrate how he uses drumming in the health space and in the world to build authentic connections, explore improvisation in real-time, increase empathy and communication, and improve both self and group awareness necessary in teamwork and everyone’s role and value in a community setting.
Laura Cooley, PhD, Editor-in-Chief, The Journal of Patient Experience
As a unique element of the symposium, delegates will engage in interactive roundtable discussions in response to the opening session. A “PX Host” will guide each roundtable group to enable meaningful exchanges. Attendees will form connections, exchange ideas, and share goals for attending the symposium.
Jeremy Segall, MA, RDT, LCAT, FPCC, System Chief Wellness Officer, NYC Health + Hospitals
The burden and impact of prioritizing engagement and wellness of the workforce are twofold; balancing the ability to care for and needing to be cared for means that when our employees feel supported our patients receive high-quality and safe care. Learn how to adopt an improvement framework to operationalize wellness, employee engagement, and patient experience using unit-level data.
Laurie Strongin, Founder & CEO, Hope for Henry Foundation
Discover the incredible story of a mother who fought tirelessly to save her son from a rare genetic disease. Spending countless nights in hospitals, Laurie realized the unmet emotional needs of young patients and their families. In response, she revolutionized pediatric care by introducing innovative programs that educate, reduce stress, and improve medical plan adherence. Brace yourself for an emotional rollercoaster; prepare to be inspired as Laurie’s unwavering commitment unveils a world where love, understanding, and innovation combine to create an environment where children can heal physically and emotionally. Her story will ignite a fire within you, sparking your desire to make a difference and bring hope to those in need.
Judy Wolfe, MD, Chief Experience Officer, Cleveland Clinic
Explore Cleveland Clinic’s transformative “Ease to Get Care” metric, designed to assess healthcare processes across the entire care journey: Inpatient, Emergency, Medical Practice, and Outpatient settings. This innovative approach addresses challenges like extended wait times and communication gaps. In this talk, Dr. Judy Wolfe will delve into the strategic deployment of streamlined scheduling, digital communication platforms, and collaborative initiatives, showcasing how Cleveland Clinic is redefining the healthcare experience. Listening to the patient’s voice using large language models and AI is central to guiding the improvement effort. Ease is not just a metric; it’s a strategic commitment to operational excellence.
Laura Cooley, PhD, Editor-in-Chief, The Journal of Patient Experience
As a unique element of the symposium, delegates will engage in interactive roundtable discussions in response to the opening session. A “PX Host” will guide each roundtable group to enable meaningful exchanges. Attendees will form connections, exchange ideas, and share goals for attending the symposium.
Toni Land, BSN, MBA, CPXP, Founder/CXO, Landing Exceptional Experiences, LLC
Nurses face risks every hour, with 1 in 5 hospitalized patients experiencing medication errors. Despite advancements in quality measures, Leapfrog Hospital Safety Grades show stagnant patient experiences over the past 2 years. Our commitment to patient care should go beyond mere customer service and excellence. It should prioritize creating a safe environment for our team, patients, and their families. This presentation will explore the transformative power of music and strategies for seamlessly integrating quality, safety, and patient experience. The goal is to cultivate a healthcare environment that is devoid of harm, resonating with the symphony of these vital elements.
Sasha Perez-Loor, MSHSA, PMP, CPXP, CCMP, Director, Experience Sustainment and Improvement, AdventHealth Julie Rish, PhD, Vice President of Consumer Experience, AdventHealth
In this session, you will learn AdventHealth’s framework for implementing an improvement and sustainment patient experience strategy across a 52-hospital system spanning nine states. Getting back to basics was essential. A strategy will be shared to get there including the tools and the mechanisms utilized to foster collaboration and a learning culture. Presenters will also share their progress to standardizing how they define and deliver an exceptional and consistent experience across settings. This comprehensive approach may serve as a blueprint for healthcare institutions seeking to elevate patient experience and foster organizational excellence.
Alison Soileau, PhD, FACHE, System Vice President, Patient Experience & Service Excellence, Ochsner Health Nigel Girgrah MD PhD, Chief Wellness Officer, Ochsner Health System; Medical Director, Liver Transplantation, Ochsner Medical Center
The Wellness-Centered Leadership (WCL) framework is a leadership style just for physicians. The explanatory power of WCL is directly linked to well-being and leadership with Shanafelt et al.’s (2021) research of over 70 years of leadership philosophies documented in their original WCL article. We have been testing physician leader WCL training and the impact on outcomes in our health system, including on patient experience. We have adjusted our model throughout the past year+, and we are excited to share our latest results.
Panel Discussion
Moderator: Zeev Neuwirth, Author, Beyond the Walls
The notion of ‘love’ as a core component of medical professionalism and as a core component of the mission statement in healthcare delivery organizations is relatively new. Join us for an insightful panel discussion delving into the transformative power of love within healthcare. Discover how pioneering organizations like ChenMed and NUKA are reshaping the patient experience by embracing love as a foundational element of medical professionalism. Luminaries such as Dr Don Berwick and Dr. Peter Pronovost have written about love as a core component of the doctor-patient relationship. More recently, hospital systems have begun to deploy ‘love’ as a core mission in healthcare delivery. We’ll explore the evolving landscape where hospitals are integrating love into their core mission. Dr. Apurv Gupta from Premier will share his expertise on this burgeoning movement, alongside healthcare executives who have successfully implemented this approach. Don’t miss this opportunity to learn and be inspired by the profound impact of love in healthcare delivery.
Edward W. Marx, CEO, Marx Advisory
Mayo Clinic’s Cris Ross and Cleveland Clinic’s Ed Marx were longtime friends. This friendship helped them cope when they both were diagnosed with cancer. As they began to emerge from their patient journey, they decided to author a book based on their revelations as patients and healthcare executives. Their written for the public book, “Diagnosed”, is set to release in late 2023. It is meant to be a handbook or a hand you can hold in your healthcare journey. The aim is to allow patients the opportunity to have a great experience regardless of the hospital. Their research and writing also revealed key findings and best practices that will benefit all health systems immediately. This collection was turned into the booklet, “How to Improve the Patient Experience”. Marx will share these findings and why they are critical to your organization’s future.
Zeev Neuwirth, Author, Beyond the Walls; Kevin Mabbut - Chief Marketing, Consumer, and Experience Officer, Advocate Health
Join an enlightening discussion with Chief Experience/Chief Customer Officers who are reshaping patient experience in radically different ways – and for good reason – they come from outside of healthcare – from world-class, customer-obsessed organizations like Disney. Dr. Neuwirth, renowned healthcare executive, author & podcast host, will lead an example-filled dialogue on how these divergent consumer-oriented leaders are thinking; and how they’re catalyzing immediate solutions as well as long-term changes. Dr. Neuwirth will lead a discussion on how their divergent backgrounds and learnings are bringing novel solutions to bear in their respective healthcare systems. This panel will also discuss some current challenges in employee/patient/consumer experience; the impact of health disparities on patient experience; and the use of digital technologies. Conference delegates will come away with an understanding of how to deploy immediate real-time, local changes as well as longer-term foundational changes in patient experience.
Vice President
Health Equity, Institute for Healthcare Improvement (IHI)
Founder & Chief Experience Officer
Landing Exceptional Experiences
Chief Wellness Officer
Oschner Health System
Author, Podcast Host
DGTL Voices, CEO Unplugged
Researcher
Australian Institute of Health Innovation
Research Scientist
Stanford Health Care
Vice President of External Education
The Academy of Communication in Healthcare
VP, Chief Experience Officer
Ballad Health
Medical Director for Patient Experience
Mayo Clinic Health System
Executive Editor
NEJM Catalyst
Associate Professor
FIU College of Medicine Physician Assistant Program
Editor-in-Chief
Journal of Patient Experience
Healthcare Executive, Author, Podcast Host
President
Mayo Clinic Platform
President and Chief Executive Officer
Institute for Healthcare Improvement (IHI)
Award-winning presenter, educator, and percussionist
Vice President, Consumer Experience
Advent Health
Director
Experience Sustainment and Improvement
Associate Chief Experience Officer
Cleveland Clinic
System Chief Wellness Officer
NYC Health + Hospitals
Founder and CEO
Hope for Henry Foundation
System Vice President of Patient Experience and Service Excellence
Ochsner Health
Stay at the historic, award-winning Hilton Boston Park Plaza Hotel. Your backdrop to the Patient Experience Symposium is conveniently centered near the city’s most beloved dining, shopping, and entertainment attractions. Come early or stay later — have a little fun while you’re here.
Located downtown, the Park Plaza offers a unique combination of history, luxury, and modern comfort. The Public Garden and Boston Common are across the street, while the captivating Beacon Hill neighborhood and vibrant Theater District are a short distance away. First opened as the Statler Hotel in 1927, it became known as “America’s first grand hotel.” Since its opening, all but two US presidents have stayed at this hotel, and the regal destination has been graced by countless Hollywood royalty, including Katherine Hepburn and Judy Garland. The Park Plaza continues this tradition today with historic rooms, modern amenities, and unmatched city views.
50 Park Plaza
Boston, Massachusetts 02116
(617) 426-2000
Deadline: August 24, 2024
Group Rate: $379 Per Night
We are dedicated to bringing you the highest-quality audience, which includes decision-makers, strategists, and executives all ready to meet you.
We strive to provide an intimate environment for you to meet one-on-one with our highly qualified audience. We offer customized partnership opportunities to fit your budgetary needs.
Connect with colleagues, share experiences, and build lasting relationships.
At ICD, our team takes a holistic approach that will maximize your investment and offer a dedication towards your success.
We strive to provide an intimate environment for you to meet one-on-one with our highly qualified audience. We offer customized partnership opportunities to fit your marketing objectives and budget.
Be a part of a community of dedicated healthcare professionals striving to transform the industry.
Each package includes virtual events and is designed to elevate your brand awareness, generate new leads and introduce your product and services to tap into this highly qualified and targeted group of decision makers at a time when they are most receptive.
Register 3 or more delegates from the same organization at the same time and receive a 15% discount on the registration fee. For larger group discounts, please email us at info@icdevents.com
| Option Number | Super Early Bird Price | Early Bird Price | Regular Rate |
|---|---|---|---|
| Main Conference (no workshops) | $1,195 | $1,395 | $1,695 |
| Conference + ONE Workshop | $1,395 | $1,595 | $1,895 |
| Conference + TWO Workshops | $1,495 | $1,695 | $1,995 |
| Nurse/Govt./Student/Advocate Main Conference (no workshops) | $395 | $595 | $895 |
| Nurse/Govt./Student/Advocate Conference + ONE workshop | $595 | $795 | $1,095 |
| Nurse/Govt./Student/Advocate Conference + TWO workshops | $695 | $895 | $1,195 |
| Non-Sponsoring Vendor/Consultant | $1,395.00 | $1,595 | $1,895 |
Paying by Check?
Please make checks payable to:
International Conference Development (or ICD) and remit to:
ICD
PO Box 651,
Moody, ME 04054
If you are unable to attend for any reason, kindly notify us IN WRITING before August 9, 2024, to receive a full refund. After August 9, 2024, a credit voucher for the full amount will be issued. Cancellations received on or after August 30, 2024, will not be eligible for credit vouchers. Substitutions of enrolled delegates are allowed at any time. Please note that program content and speakers are subject to change without notice.
Photography and Video Notice:ICD may take photographs and videos during this event for various marketing purposes. By registering and attending, you consent to the capture and use of your image.
