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5th Annual

Patient Experience Symposium

Leading Edge Strategies to Create, Enhance and Elevate the Patient Experience

Boston, MA

September 20 - 22, 2021

September 23 - October 29, 2021

Educational credits will be offered

Stephen K. Klasko, MD, MBA, President, Thomas Jefferson University; CEO, Jefferson Health

Dr. Stephen Klasko is an advocate for a transformation of health care and higher education. He
has been a pioneer in using technology to build health assurance and equity – especially as we
emerge from the Covid-19 crisis.

His new books are Un-Healthcare: A Manifesto for Health Assurance, with Hemant Taneja,
and Patient No Longer: Why Healthcare Must Deliver the Care Experience that Consumers
Want and Expect. His 2018 book is Bless This Mess: A Picture Story of Healthcare in America.



Patient Experience Symposium is a one-of-a-kind conference that brings together leading stakeholders from across healthcare, all to improve your organization’s patient experience. The most influential thought leaders, healthcare executives, and clinicians come here to exchange game-changing ideas and actionable strategies to enhance the patient experience within your healthcare ecosystem.


Come prepared to learn best practices and find answers to difficult patient experience issues. Leave with the power to build an unforgettable patient experience.


Pink Uniform Doctor

I highly recommend The Patient Experience Symposium. The stellar speaker lineup drove home the importance of patient and family engagement; I have since come back to my organization and shared important takeaways to implement.

Young Nurse

The speakers at this conference were consistently better than any conference I've attended.


This was a wonderful event. I liked that it was intimate and allowed for networking. The Learning Labs were EXCELLENT and those speakers/activities allowed for a lot of honesty and self-realization. It was terrific!


The live three-day conference, followed by a month-long on-demand virtual experience brings together senior-level healthcare professionals across the healthcare spectrum who are responsible for patient experience outcomes. The agenda includes targeted programming for healthcare executives, administrators, physicians, and nurse leaders.


Each year, we carefully develop a program that meets the trends and pain points of the patient experience. Our distinguished faculty provide insights into how patient experience impacts both quality and economic improvements, what role leadership plays in creating the right culture for patient-centered care, and how to identify, evaluate and prioritize innovations that can quickly affect the lives of patients and practitioners.

Learn From the Best in
Patient Experience
Smiling medical team

​You’ll hear from executives, thought leaders and trailblazers who are revolutionizing patient experience. Take away actionable strategies to enhance patient experience in your organization.

Programming Content
Second to None
Doctor Teaching on Seminar
  • Multiple tracks to address your unique needs

  • 60+ Speakers LIVE over three days

  • Post-Event Virtual Experience (5 weeks)

  • Quality networking and connections with peers

Meet Experts in the Patient Experience Space

It takes a village, and our sponsors and partners are trusted industry leaders eager to assist you with your technology and services needs. Join us with your questions and allow the sponsors to help you become more successful in your patient experience journey.