September 30 - October 2, 2020



Martin Makary M.D., M.P.H.

New York Times Bestselling Author; Johns Hopkins Surgeon and Professor of Health Policy

Dr. Makary is a New York Times bestselling author and Johns Hopkins surgeon.  His book, The Price We Pay, has been described as “A must-read for every American” by Steve Forbes and “a deep dive into the real issues driving up the price of health care” by Don Berwick. Makary is frequent medical expert on NBC and FOX News and is a leading voice for physicians, writing for The Wall Street Journal and USA Today. 



Patient Experience Symposium is a one-of-a-kind conference that brings together leading stakeholders from across healthcare, all to improve your institution’s patient experience. The most influential thought leaders, healthcare executives, clinical trial operators, and clinicians come here to exchange game-changing ideas and actionable strategies to enhance patient experience in your healthcare ecosystem. Come prepared to learn best practices and find answers to difficult patient experience issues. Leave with the power to build an unforgettable patient experience.


I highly recommend The Patient Experience Symposium. The stellar speaker lineup drove home the importance of patient and family engagement; I have since come back to my organization and shared important takeaways to implement.

The speakers at this conference were consistently better than any conference I've attended.

This was a wonderful event. I liked that it was intimate and allowed for networking. The Learning Labs were EXCELLENT and those speakers/activities allowed for a lot of honesty and self-realization. It was terrific!


The Patient Experience Symposium brings together senior-level healthcare professionals across the healthcare spectrum who are responsible for patient experience outcomes. The agenda includes special programming for healthcare executives, administrators, health IT experts, clinical trial operators, physicians and nurse leaders.


Each year, we carefully develop a program that meets the trends and pain points in patient experience. Our distinguished faculty provide insights into how patient experience impacts both quality and economic improvements, what role leadership plays in creating the right culture for patient-centered care, and how to identify, evaluate and prioritize innovations that can quickly touch the lives of patients and practitioners.

The Patient Experience Symposium fulfills the requirement for Continuing Education Units (CEUs).

Learn From the Best in
Patient Experience

​You’ll hear from executives, thought leaders and trailblazers who are revolutionizing patient experience. Take away actionable strategies to enhance patient experience in your organization.

Programming Content
Second to None
  • ​Interchangeable Multi-tracks, multi-sessions

  • 15+ hours of educational content

  • Quality networking

Meet Experts in the Patient Experience Space

It takes a village, and our sponsors and partners are trusted industry leaders eager to assist you with your technology and services needs.

Patient Experience

Symposium 2020

Drive Creativity and Innovation to Build an

Unforgettable Experience


Sept. 30 - Oct. 2, 2020

Drive Creativity and Innovation to Build an Unforgettable Experience

The Venue

360 Foley Street

Somerville, MA 02145

Located in the heart of a vibrant neighborhood, The Row Hotel at Assembly Row is unique, sleek and inviting…and only a 7 minute train ride into Boston.



To learn more, don’t hesitate to get in touch.

Call:  207-216-9857

Supporting Organizations