Advancing Patient Experience Through the Lens of Equity

This opening keynote session will focus on understanding the core concept that we cannot achieve an outstanding patient experience without addressing the challenges of health equity and structural racism. Dr. Sequist will review the innovative approaches being implemented at Mass General Brigham focused on health care workers, patients, and communities. 


  • Describe the implementation of equity and anti-racism in a delivery system 

  • Understand the influence of equity on patient experience 

  • Discover new technologies and programs designed to influence patient experience and equity concurrently

Speaker(s):

 Thomas D. Sequist headshot
Thomas D. Sequist, MD, MPH, Chief Patient Experience and Equity Officer, Mass General Brigham
 Thomas D. Sequist headshot