Building Health Disparities Awareness at a Large Academic Hospital

This session is designed to describe how one hospital set out to raise the awareness of staff around the perspective and lived experience of the diverse populations who are served. 


  • Understand one approach to raising awareness around how race, language, and other social determinants impact the quality of care 

  • Learn how practical strategies were provided to clinicians to assure a compassionate and equitable care experience for all patients 

  • Gain insights on how learning experiences around providing equitable care were designed to appeal to busy clinicians

Speaker(s):

Mary Cramer headshot
Mary O. Cramer, MBA , CPHQ, Executive Director, Organizational Effectiveness and Chief Experience Officer at the Massachusetts General Hospital and the Massachusetts General Physicians Organization
Mary Cramer headshot