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It Starts And Ends With Communication: Lessons Learned From The COVID Pandemic

A good crisis can help highlight the important techniques that can lead to more effective communication. Taking learnings from Vanderbilt University Medical Center’s COVID response, this session will share the important communication tactics used throughout the COVID pandemic and how those learnings should be incorporated into what you do every day. 

  • Understand the communication tactics used during the COVID response 

  • Describe how those tactics are important even when not in a crisis 

  • Discover lessons that you can use in your organization


Brian R. Carlson headshot
Brian R. Carlson, VP Patient Experience, Vanderbilt University Medical Center
Brian R. Carlson headshot
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