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Real-Time Service Recovery: A Catalyst For Improving Patient Experience And Fostering A Culture Of Service Excellence

As Grady Health strived to improve the health of their community while delivering a superior patient experience, leadership saw an opportunity to proactively address any patient issues before they became a larger problem. In order to achieve their goals for improving experience and enhance internal patient-centered initiatives, the team needed a solution that would take rounding to a whole new level. 

  • Understand the value of using real-time data 

  • Realize the Importance of Service Recovery 

  • Shift your culture to embrace Service Excellence


Michele Pirkle headshot
Michele Pirkle, VP of Patient Experience, Grady Health System 
Michele Pirkle headshot
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