Real-Time Service Recovery: A Catalyst For Improving Patient Experience And Fostering A Culture Of Service Excellence
As Grady Health strived to improve the health of their community while delivering a superior patient experience, leadership saw an opportunity to proactively address any patient issues before they became a larger problem. In order to achieve their goals for improving experience and enhance internal patient-centered initiatives, the team needed a solution that would take rounding to a whole new level.
Understand the value of using real-time data
Realize the Importance of Service Recovery
Shift your culture to embrace Service Excellence