As Grady Health strived to improve the health of their community while delivering a superior patient experience, leadership saw an opportunity to proactively address any patient issues before they became a larger problem. In order to achieve their goals for improving experience and enhance internal patient-centered initiatives, the team needed a solution that would take rounding to a whole new level. 

• Understand the value of using real-time data 

• Realize the Importance of Service Recovery 

• Shift your culture to embrace Service Excellence