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The Human Experience in Healthcare
This session will examine the critical elements necessary to create a culture of compassion and empathy, and how both patient experience and employee experience contribute to this culture.
Learn the critical elements necessary to create a culture of compassion and empathy
Examine the leader’s role in creating and sustaining a positive organizational culture
Review lessons learned in an almost 40-year career in patient experience
Speaker(s):
Carol Santalucia, Healthcare Consultant/Champion for Healthcare Experience
Joy Jones, MS, Healthcare Consultant/Champion for Healthcare Experience
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