Patient Experience

Symposium 2020

2020 Patient Experience Symposium

Speakers

Dr. Alisahah Cole, MD

Alisahah J. Cole , MD, is a true Renaissance woman. A musician, a physician, a mother, a volunteer, a leader, are just a few descriptions that could be used when introducing her. Above all, Dr. Cole is highly passionate about health equity, advocating that everyone should have the ability to achieve great health, no matter what they look like, how much money they make, or where they come from. Alisahah J. Cole, MD, is a true Renaissance woman. A musician, a physician, a mother, a volunteer, a leader, are just a few descript ions that could be used when introducing her. Above all, Dr. Cole is highly passionate about health equity, advocating that everyone should have the ability to achieve great health, no matter what they look like, how much money they make, or where they com e from.

Carol Santalucia

Carol Santalucia is a seasoned healthcare leader with a passion for and commitment to enhancing the patient experience. During a 28 - year career at Cleveland Clinic , Carol held various service excellence and leadership roles , including the formation of Cleveland Clinic’s Service Excellence Department and creation of the Respond with H.E.A.R.T. Program . In 2011, Carol began her own consulting practice, Santalucia Group, LLC, where she and her team worked nationwide to improve the experience for patients, families and employees at over 40 org anizations. Carol has returned to Cleveland Clinic as Director of Business Development in the Office of Patient Experience. She is happy to be back “home” and excited to continue her work of enhancing culture through empathetic communication.

Craig H. Lipset

Craig Lipset is a recognized leader at the forefront of innovation in clinical research and medicine development. He is an advisor to technology and biopharmaceutical companies, leading universities, and the venture community, bringing vision and driving action at the intersection of research, digital solutions, and patient engagement. Craig was the Head of Clinical Innovation and Venture Partner at Pfizer, on the founding Operations Committee for TransCelerate Biopharma, and on the founding management teams for two successful startup ventures (Perceptive Informatics and Adnexus Therapeutics).

Erin Sturgeon, MBA has worked in the Center for Patients and Families at Brigham and Women’s Hospital for 6 years. Primarily, she’s worked as a Project Specialist alongside Patient Advisors providing guidance to hospital staff on new patient education materials and strategies on how to create materials for patients and families. Most recently, her role has accumulated into a Patient/Family Relations Specialist facilitating effective communication between patients, families and providers to advocate for the best possible experience. Erin completed her undergraduate degree in Sociology at Endicott College and has earned her Masters in Business Administration with a healthcare focus from Simmons College.

Erin holds a Master’s Degree in Education and a Certificate of Advanced Study in Counseling and is committed to combining her personal experiences as a mother of a child with complex medical needs with her professional skills to work towards improving patient-professional partnerships. Erin serves as a patient/family partner and engagement consultant for a variety of healthcare projects and non-profits organizations including: Patient Partner for the Boston Children’s Hospital team participating in the AHRQ-sponsored, Harvard Chan School-led Engineering High Reliability Learning Lab focusing on improving the complex spine surgical process for patients; Parent Partner for a Franciscan Children’s Hospital PCORI research project; and Board of Directors and Patient & Family Chair at the Global Tracheostomy Collaborative.

Hassan A. Tetteh, MD.

Dr. Hassan A. Tetteh is a US Navy Captain and Associate Professor of Surgery at the Uniformed Services University of the Health Sciences and adjunct faculty at Howard University College of Medicine. He was a Robert Wood Johnson Health Policy Fellow from 2012-13, assigned to the US Congress, Congressional Budget Office, (CBO), and recently served as the Chief Medical Informatics Officer (CMIO) for the United States Navy. Currently, Tetteh serves as the Health Mission Chief for Warfighter Health at the Joint Artificial Intelligence Center (JAIC) in the Department of Defense (DoD), and he is a Thoracic Surgeon for MedStar Health and Walter Reed National Military Medical Center. He leads a Specialized Thoracic Adapted Recovery (STAR) Team, in Washington, DC, and his research in thoracic transplantation aims to expand heart and lung recovery and save lives.

James Harrison is a research faculty member in the Division of Hospital of Medicine at the University of California San Francisco (UCSF). His career has focused on research and quality improvement efforts that seek to improve the delivery and experiences of healthcare for people who have been hospitalized. He conducts patient - centered outcomes research withi n learning health systems in order to help accelerate the translation of research and evidence into practice. James also leads two Patient & Family Advisory Councils (PFACs) at UCSF, is a member of the PCORI Patient Engagement Advisory Panel and an PCORI Ambassador.

Janae Sharp is the founder of the Sharp Index, a nonprofit dedicated to reducing physician suicide and burnout. After her former husband died by suicide, she noted the disconnect with physician burnout. If our healers are not able to be healthy, our health system will fail. With a background in healthcare IT and patient engagement, she decided to start contributing to the solution. The Sharp Index addresses solutions to help healthcare systems quantify and fix organizational problems that lead to Physician Burnout. They also host a scholarship and awards for people working in burnout and encourage healthcare IT companies to improve.

John Torous, MD MBI

John Torous, MD MBI is director of the digital psychiatry division, in the Department of Psychiatry at Beth Israel Deaconess Medical Center, a Harvard Medical School affiliated teaching hospital, where he also serves as a staff psychiatrist and academic faculty. He has a background in electrical engineering and computer sciences and received an undergraduate degree in the field from UC Berkeley before attending medical school at UC San Diego. He completed his psychiatry residency, fellowship in clinical informatics, and master's degree in biomedical informatics at Harvard.

John-Manuel Andriote

John-Manuel Andriote began reporting on HIV-AIDS in 1986 while working on a master’s degree in journalism at Northwestern University. For 20 years, Andriote reported on HIV-AIDS as a Washington, DC-based health journalist. In 1999 Kirkus Reviews called his award-winning book Victory Deferred: How AIDS Changed Gay Life in America, “The most important AIDS chronicle since Randy Shilts’ And the Band Played On.”

Kelly Johnston McKee is a clinical trial innovator and problem solver with a focus on patient recruitment and engagement and currently serves as the Head of Patient Recruitment and Patient - Centered Initiatives for Global Clinical Operations within Vertex P harmaceuticals. Kelly has been in the industry for over 20 years with previous positions at Lilly, Merck, and Sanofi - Aventis. She has an in - depth understanding of novel tactics and technology in protocol feasibility, site selection, and patient recruitme nt as was named Clinical Researcher of the Year by Pharma Times in 2012 and one of Centerwatch’s Top Innovators in 2018.

Kevin Richmond is DeafBlind and has his own business, “American Sign Language and DeafBlind Consulting Services.” He has given many presentations and trainings for the hospital and educational institutions about the DeafBlind experiences and how to work with Deaf/Hard of Hearing/DeafBlind patients. Kevin also used to be a full-time lecturer at the University of Vermont in the ASL Program.

Lindsay Hunt, MEd, is the Director of Health Systems Transformation. In this role, Lindsay is responsible for the overall management of the Center’s Systems Transformation portfolio, including the launch of the HRSA-funded Advancing Teams in Community Health Program, the Primary Care Improvement Network, and the Abundant Health program in Ho Chi Minh City, Vietnam. These programs all share a focus on strengthening teams and building leadership capacity to improve primary care.

Martin Makary M.D., M.P.H.

Dr. Makary is a New York Times bestselling author and Johns Hopkins surgeon. His book, The Price We Pay, has been described as “A must-read for every American” by Steve Forbes and “a deep dive into the real issues driving up the price of health care” by Don Berwick. Makary is frequent medical expert on NBC and FOX News and is a leading voice for physicians, writing for The Wall Street Journal and USA Today.

Mary O. Cramer, MB A , C P H Q

Ms. Cramer provides executive oversight to internal consultants dedicated to improvement of patient experience and operational performance. Position responsibilities include strategic planning and programmatic oversight of Patient Experience and Process Improvement internal consulting teams including program design, project prioritization and execution, staff recruitment and development, and organization-wide training and mentoring.

Megan Coder, PharmD, MBA

Megan Coder, PharmD, MBA, is Executive Director of the Digital Therapeutics Alliance (DTA), a n international non - profit trade association of industry leaders and stakeholders dedicated to improving clinical and health economic outcomes through the use of high quality, evidence - based digital therapeutics. DTA’s membership spans 10 countries across four major healthcare industries

Nitzali Riverais, LPN

Nitzali Rivera is an LPN (Licensed Practical Nurse) at Assembly Primary Care Practice, part of the Cambridge Health Alliance (CHA), and previously at the award winning Union Square Family Health center. Work experiences include medical assistant, LPN and medical home tra nsformation consultant. Nitzali was a member of the NAC (National advisory Committee) for the Robert Wood Johnson LEAP project (Learning from effective ambulatory practices) and has been extensively involved in site transformation at CHA.

Rachel Kalmar, PhD.

Rachel Kalmar is a data scientist and community organizer, and the world record holder for number of wearable sensors worn continuously. A Stanford neuroscience PhD, Rachel has spent nearly two decades wrangling noisy data to explain, predict and influence behavior. Rachel is a data scientist and Staff Product Manager at Tableau Software, as well as an affiliate at Harvard University's Berkman Klein Center for Internet & Society, and an alumna of Stanford's Neurosciences Program, the Hasso Plattner Institut e for Design (aka the d.school), UCSD, The Salk Institute, Rock Health, the Assembly Fellowship at Harvard University and the MIT Media Lab, and Misfit Wearables. At Tableau, Rachel works at the intersection of software engineering and user research, to de sign AI and ML - based features into Tableau's software.

Regina Holliday is an activist, artist, speaker and author. She speaks about the benefits of health information technology and timely data access for patients due to her family loss. In 2009, she painted a series of murals depicting the need for clarity and transparency in medical records. This advocacy mission was inspired by her late husband Frederick Allen Holliday II and his struggle to get appropriate care during 11 weeks of continuous hospitalization at 5 facilities.

Richard Corder, MHA, FACHE, CPXP

Richard Corder, MHA, FACHE, CPXP is a Managing Director or TiER1 Healthcare, providing leadership and oversight of all service lines of the organization. With over 20 years’ experience in healthcare, leading, developing and implementing strategic plans for improved employee and physician engagement, Richard is passionate about helping hospitals and health systems improve performance and overcome obstacles to provide safe, quality patient care.

Sachin H. Jain, MD, MBA

Sachin H. Jain, MD, MBA is CEO of CareMore Health and Aspire Health, innovative integrated health care delivery companies with $1.6B+ revenue & over 180,000 patients in 32 states. He is also a consulting professor of medicine at the Stanford University School of Medicine and a contributor at Forbes. Prior to joining CareMore, Dr. Jain was Chief Medical Information & Innovation Officer at Merck & Co. He also served as an attending physician at the Boston VA-Boston Medical Center and a member of the faculty at Harvard Medical School and Harvard Business School.

Sarah Kalloch is Executive Director of the Good Jobs Institute, whose mission is to help companies thrive by creating good jobs. She builds partnerships with companies looking to implement the Good Jobs Strategy, and creates tools and resources to guide the transformation process. Sarah previously spent more than a decade in international health policy and operations. At Oxfam America, she built global partnerships to support socially responsible corporate supply chain policy. At Physicians for Human Rights, Sarah served on the executive management team, co-founding two health and human rights organizations in East Africa and advocating for billions of dollars in global health / workforce investment.

Sean Slovenski is recognized as a healthcare and wellness industry innovator with a 24 year track record of success. Sean is a proven senior executive and entrepreneur with an established track record in defining and building businesses from concept to viability within the healthcare and wellness fields, demonstrates strong leadership presence and the ability to motivate employees and stakeholders around a shared vision; both within mature companies and in early stage businesses.

Sunita Mutha, MD, FACP

Dr. Mutha is director of Healthforce Center, a professor of clinical medicine and internist at the University of California, San Francisco. As director of Healthforce Center at UCSF, Dr. Mutha leads the organization’s efforts to integrate experiential leadership training with workforce research, to ensure a more effective and equitable health care. She has over a decade of experience working on leadership development programs for health professionals.

Susan B. Frampton, PhD

Dr. Frampton is the President of Planetree International, a non-profit advocacy and membership organization working with a growing global network of healthcare provider organizations to implement Planetree’s comprehensive person-centered model of care. Dr. Frampton, a medical anthropologist, has authored numerous publications, including three editions of Putting Patients First, contributed to opinion pieces in The Wall Street Journal, Forbes, and the Chicago Tribune, and served as lead author on the 2017 National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture. Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for Patient-Centered Care, and consulted with the World Health Organization to develop their People-Centered Care platform.

William J. Maples, M.D.

William Maples, M.D. leads The Institute for Healthcare Excellence (IHE), where he and the faculty work with healthcare organizations to nurture relational skills necessary to create a culture, which embraces trust, respect, compassion, and teamwork. This in turn creates an environment where quality, safety, and efficiency efforts flourish. In addition to creating an exceptional experience for patients and families through relational skills, the experience culture for the caregiver team is enriched. Through this work physicians, nurses, and the caregiver team reconnect to their deep sense of purpose and restore joy to the practice of medicine. The end result of the culture-transforming work is a restoration of humanity to medicine. Dr. Maple’s passion for enriching the experience culture for Medicine in a sustainable and financially feasible way is unrivaled.

Zeev Neuwirth, MD

Zeev Neuwirth MD serves as the Chief Clinical Executive for Care Transformation & Strategic Services at Atrium Health - one of the largest, leading non-profit hospital systems in the country. Prior to this appointment, Dr. Neuwirth served as the Senior Medical Director for Population Health, the Senior Medical Director for Primary Care Services and the Chief Clinical Executive of the Atrium Health Medical Group - a group consisting of approximately 2000 providers, which proactively provides medical care to over 1.1 million primary care patients, and serves a community of over 2 million people in the greater Charlotte area. Prior to joining Atrium Health, Zeev served as Chief of Clinical Effectiveness & Innovation at Harvard Vanguard Medical Associates, a 600 physician multi-specialty practice located in Eastern Massachusetts.