AGENDA

Sept. 30 - Oct. 2, 2020

Drive Creativity and Innovation to Build an Unforgettable Experience

 

Friday, October 2, 2020

Choose Between Two Interchangeable Tracks

Examine the Needs of the Patients You Serve

9:15am How Human Centered Leadership Supports Exceptional Experience


Liz Boehm, Executive Strategist, Human-Centered Research, Vocera Healthcare demands a lot from those who are called to serve. It is incumbent on every healthcare leader – at every level – to lead in a way that maximizes well-being. Human-centered leadership is an approach that explicitly supports team members’ cognitive, emotional, physical, and spiritual well-being so they can maximize their human and healing potential.

  • Understand how human-centered leadership links to exceptional experience
  • Examine the individual masteries and organizational infrastructure that supports a human-centered culture
  • Explore how to embed human-centered leadership principles at every level of your organization




10:05am Uncovering and Interrupting Bias in Ourselves and Others: Moving toward Inclusion and Equity


Angela Kade Goepferd, MD, Chief Education Officer at Children's Hospitals Minnesota As healthcare leaders, it is crucial that we understand what shapes our own actions and decisions, as well as the actions and decisions of the caregivers in our institutions, to ensure we are providing the highest quality care and experiences for our patients. This session will use both science and storytelling to reveal the unconscious patterns that drive our behavior and the biases that shape our choices, and help equip participants with tips and techniques for recognizing implicit bias and limiting it's influence on the care and outcomes for our patients and families.

  • Define privilege, equity, bias and microaggressions/microinequities
  • Describe how implicit bias works in everyday life, including healthcare
  • Take away tips and debiasing techniques for addressing implicit bias
​​​​




10:55am The Immigrant Experience in Healthcare: Patient and Provider Perspectives


Dr. Elisa Tristan-Cheever, MPH, Manager, Patient Information & Volunteer Engagement, Cambridge Healthcare Alliance
Nitzali Rivera, Licensed Practical Nurse, Cambridge Health Alliance Kirsten Meisinger, MD MHCDS, Regional Medical Director and Director of Provider Engagement, Cambridge Health Alliance Immigrants comprise a large segment of healthcare in the US and bring with them experiences, expectations and habits from their countries of origin. US healthcare has unique characteristics which can serve as barriers to groups unfamiliar with our systems. Learn from experienced providers, community liaisons and immigrant patients how to successfully engage this group in bi-directional learning, healthcare integration and community connections.

  • Learn about unique challenges to receiving healthcare as an immigrant to the US
  • Identify concrete changes to make to engage this patient group
  • Understand the importance of cultural-linguistic education for providers and the collaboration with community partners




2:45pm Why We Say "Person Living With ...": The Power of Words in Patient Empowerment


John-Manuel Andriote, Author and HIV Advocate, Psychology Today Blogger

It’s important that the first people with HIV-AIDS were openly gay men. They understood the power of words to hurt—or heal. “We are not AIDS ‘victims,’” they insisted. “We are ‘people with AIDS.’” Their demand for an active role in every decision affecting them launched the patient empowerment movement that continues to transform medical care and research.

  • Identify the "Denver Principles" and their role in launching the people with AIDS (PWA) self-empowerment movement
  • Explain the significance of "framing" the story of one's medical diagnosis--or other traumatic life event--as an affirming tale of resilience and survival rather than victimization
  • Explain the role of words and language in constructing a story that can help heal from trauma
  • Describe how the involvement of HIV and other patient advocates has revolutionized medical care and research




11:45am Changing the Conversation and Outcomes in Our Approach to Chronic Pain


Moderator: Jennifer K Clark, MD, Faculty, The Institute for Healthcare Excellence Panelists: Eric Dinenberg, M.D., MPH Read Pierce, Senior Consultant at the Institute for Healthcare Excellence (IHE) Timothy Poulton, MD, Family Physician, Appalachian Mountain Community Health Centers, North Carolina Explore gaps in our current approach to pain management, and learn about reimbursable approaches to supporting patients in navigating chronic pain. The session will address human-centered, non-opioid strategies for pain management and discuss how to change the conversation around pain and provide reimbursable coaching that empowers patients, increases hope, fosters wellbeing, and reduces clinician burnout.

  • Highlight challenges clinicians face in management of chronic pain
  • Explore sustainable, human-centered approaches to non-opioid pain management
  • Discuss how a different conversation about pain can empower patients, increase hope, and enhance clinician wellbeing




2:00pm Bridging Personal Convictions and Organizational Strategy to Create Excellence in Person-Centered Care


Sara Guastello, Vice President, Knowledge Management, Planetree International

There is a big difference between individuals’ personal commitment to the values of person-centered care and an effective strategy to deliver it. And yet, the delivery of person-centered care requires both. That’s because creating a person-centered organizational culture requires a sense of purpose that transcends individuals’ personal convictions. In this session, participants will be introduced to Person-Centered Care Certification® and the Fellows in Person-Centered Care Program, which together provide a systematic and operational framework for creating a purpose-driven culture by 1.) creating structures to promote co-design; 2.) developing processes that re-orient care delivery processes to individualize care 3.) implementing practices that maximize opportunities for inclusion and engagement and 4.) developing professional competencies that emphasize quality, compassion and partnership. The session will explore how adopting a person-centered approach organizationally creates opportunities for healthcare professionals to be the kind of caregivers they entered the profession to be, which ultimately creates better outcomes for patients, families and communities.

Participants will:

  • Explore ways to preserve individuals’ personal commitment to delivering an exceptional healthcare experience for all while also strengthening the broader organizational culture of person-centered care.
  • Examine practical strategies for anchoring a change effort through structure, standardized practices and practical tools.
  • Understand the connection between leadership support of patient and family engagement, and staff involvement in actions and strategies that operationalize this commitment.





Patient Experience in Clinical Research:  How to Harness Large Health Systems

9:15am How Human Centered Leadership Supports Exceptional Experience


Liz Boehm, Executive Strategist, Human-Centered Research, Vocera Healthcare demands a lot from those who are called to serve. It is incumbent on every healthcare leader – at every level – to lead in a way that maximizes well-being. Human-centered leadership is an approach that explicitly supports team members’ cognitive, emotional, physical, and spiritual well-being so they can maximize their human and healing potential.

  • Understand how human-centered leadership links to exceptional experience
  • Examine the individual masteries and organizational infrastructure that supports a human-centered culture
  • Explore how to embed human-centered leadership principles at every level of your organization




10:05am Uncovering and Interrupting Bias in Ourselves and Others: Moving toward Inclusion and Equity


Angela Kade Goepferd, MD, Chief Education Officer at Children's Hospitals Minnesota As healthcare leaders, it is crucial that we understand what shapes our own actions and decisions, as well as the actions and decisions of the caregivers in our institutions, to ensure we are providing the highest quality care and experiences for our patients. This session will use both science and storytelling to reveal the unconscious patterns that drive our behavior and the biases that shape our choices, and help equip participants with tips and techniques for recognizing implicit bias and limiting it's influence on the care and outcomes for our patients and families.

  • Define privilege, equity, bias and microaggressions/microinequities
  • Describe how implicit bias works in everyday life, including healthcare
  • Take away tips and debiasing techniques for addressing implicit bias
​​​​




10:55am The Immigrant Experience in Healthcare: Patient and Provider Perspectives


Dr. Elisa Tristan-Cheever, MPH, Manager, Patient Information & Volunteer Engagement, Cambridge Healthcare Alliance
Nitzali Rivera, Licensed Practical Nurse, Cambridge Health Alliance Kirsten Meisinger, MD MHCDS, Regional Medical Director and Director of Provider Engagement, Cambridge Health Alliance Immigrants comprise a large segment of healthcare in the US and bring with them experiences, expectations and habits from their countries of origin. US healthcare has unique characteristics which can serve as barriers to groups unfamiliar with our systems. Learn from experienced providers, community liaisons and immigrant patients how to successfully engage this group in bi-directional learning, healthcare integration and community connections.

  • Learn about unique challenges to receiving healthcare as an immigrant to the US
  • Identify concrete changes to make to engage this patient group
  • Understand the importance of cultural-linguistic education for providers and the collaboration with community partners




2:45pm Why We Say "Person Living With ...": The Power of Words in Patient Empowerment


John-Manuel Andriote, Author and HIV Advocate, Psychology Today Blogger

It’s important that the first people with HIV-AIDS were openly gay men. They understood the power of words to hurt—or heal. “We are not AIDS ‘victims,’” they insisted. “We are ‘people with AIDS.’” Their demand for an active role in every decision affecting them launched the patient empowerment movement that continues to transform medical care and research.

  • Identify the "Denver Principles" and their role in launching the people with AIDS (PWA) self-empowerment movement
  • Explain the significance of "framing" the story of one's medical diagnosis--or other traumatic life event--as an affirming tale of resilience and survival rather than victimization
  • Explain the role of words and language in constructing a story that can help heal from trauma
  • Describe how the involvement of HIV and other patient advocates has revolutionized medical care and research




11:45am Changing the Conversation and Outcomes in Our Approach to Chronic Pain


Moderator: Jennifer K Clark, MD, Faculty, The Institute for Healthcare Excellence Panelists: Eric Dinenberg, M.D., MPH Read Pierce, Senior Consultant at the Institute for Healthcare Excellence (IHE) Timothy Poulton, MD, Family Physician, Appalachian Mountain Community Health Centers, North Carolina Explore gaps in our current approach to pain management, and learn about reimbursable approaches to supporting patients in navigating chronic pain. The session will address human-centered, non-opioid strategies for pain management and discuss how to change the conversation around pain and provide reimbursable coaching that empowers patients, increases hope, fosters wellbeing, and reduces clinician burnout.

  • Highlight challenges clinicians face in management of chronic pain
  • Explore sustainable, human-centered approaches to non-opioid pain management
  • Discuss how a different conversation about pain can empower patients, increase hope, and enhance clinician wellbeing




2:00pm Bridging Personal Convictions and Organizational Strategy to Create Excellence in Person-Centered Care


Sara Guastello, Vice President, Knowledge Management, Planetree International

There is a big difference between individuals’ personal commitment to the values of person-centered care and an effective strategy to deliver it. And yet, the delivery of person-centered care requires both. That’s because creating a person-centered organizational culture requires a sense of purpose that transcends individuals’ personal convictions. In this session, participants will be introduced to Person-Centered Care Certification® and the Fellows in Person-Centered Care Program, which together provide a systematic and operational framework for creating a purpose-driven culture by 1.) creating structures to promote co-design; 2.) developing processes that re-orient care delivery processes to individualize care 3.) implementing practices that maximize opportunities for inclusion and engagement and 4.) developing professional competencies that emphasize quality, compassion and partnership. The session will explore how adopting a person-centered approach organizationally creates opportunities for healthcare professionals to be the kind of caregivers they entered the profession to be, which ultimately creates better outcomes for patients, families and communities.

Participants will:

  • Explore ways to preserve individuals’ personal commitment to delivering an exceptional healthcare experience for all while also strengthening the broader organizational culture of person-centered care.
  • Examine practical strategies for anchoring a change effort through structure, standardized practices and practical tools.
  • Understand the connection between leadership support of patient and family engagement, and staff involvement in actions and strategies that operationalize this commitment.





Supporting Organizations