Sept. 30 - Oct. 2, 2020

Drive Creativity and Innovation to Build an Unforgettable Experience


Friday, October 2, 2020

Choose Between Two Interchangeable Tracks

Examine the Needs of the Patients You Serve

9:15am How Human Centered Leadership Supports Exceptional Experience

Liz Boehm, Executive Strategist, Human-Centered Research, Vocera Healthcare demands a lot from those who are called to serve. It is incumbent on every healthcare leader – at every level – to lead in a way that maximizes well-being. Human-centered leadership is an approach that explicitly supports team members’ cognitive, emotional, physical, and spiritual well-being so they can maximize their human and healing potential.

  • Understand how human-centered leadership links to exceptional experience
  • Examine the individual masteries and organizational infrastructure that supports a human-centered culture
  • Explore how to embed human-centered leadership principles at every level of your organization

10:05am Uncovering and Interrupting Bias in Ourselves and Others: Moving toward Inclusion and Equity

Angela Kade Goepferd, MD, Chief Education Officer at Children's Hospitals Minnesota As healthcare leaders, it is crucial that we understand what shapes our own actions and decisions, as well as the actions and decisions of the caregivers in our institutions, to ensure we are providing the highest quality care and experiences for our patients. This session will use both science and storytelling to reveal the unconscious patterns that drive our behavior and the biases that shape our choices, and help equip participants with tips and techniques for recognizing implicit bias and limiting it's influence on the care and outcomes for our patients and families.

  • Define privilege, equity, bias and microaggressions/microinequities
  • Describe how implicit bias works in everyday life, including healthcare
  • Take away tips and debiasing techniques for addressing implicit bias

10:55am The Immigrant Experience in Healthcare: Patient and Provider Perspectives

Dr. Elisa Tristan-Cheever, MPH, Manager, Patient Information & Volunteer Engagement, Cambridge Healthcare Alliance
Nitzali Rivera, Licensed Practical Nurse, Cambridge Health Alliance Kirsten Meisinger, MD MHCDS, Regional Medical Director and Director of Provider Engagement, Cambridge Health Alliance Immigrants comprise a large segment of healthcare in the US and bring with them experiences, expectations and habits from their countries of origin. US healthcare has unique characteristics which can serve as barriers to groups unfamiliar with our systems. Learn from experienced providers, community liaisons and immigrant patients how to successfully engage this group in bi-directional learning, healthcare integration and community connections.

  • Learn about unique challenges to receiving healthcare as an immigrant to the US
  • Identify concrete changes to make to engage this patient group
  • Understand the importance of cultural-linguistic education for providers and the collaboration with community partners

2:45pm Why We Say "Person Living With ...": The Power of Words in Patient Empowerment

John-Manuel Andriote, Author and HIV Advocate, Psychology Today Blogger

It’s important that the first people with HIV-AIDS were openly gay men. They understood the power of words to hurt—or heal. “We are not AIDS ‘victims,’” they insisted. “We are ‘people with AIDS.’” Their demand for an active role in every decision affecting them launched the patient empowerment movement that continues to transform medical care and research.

  • Identify the "Denver Principles" and their role in launching the people with AIDS (PWA) self-empowerment movement
  • Explain the significance of "framing" the story of one's medical diagnosis--or other traumatic life event--as an affirming tale of resilience and survival rather than victimization
  • Explain the role of words and language in constructing a story that can help heal from trauma
  • Describe how the involvement of HIV and other patient advocates has revolutionized medical care and research

11:45am Changing the Conversation and Outcomes in Our Approach to Chronic Pain

Moderator: Jennifer K Clark, MD, Faculty, The Institute for Healthcare Excellence Panelists: Eric Dinenberg, M.D., MPH Read Pierce, Senior Consultant at the Institute for Healthcare Excellence (IHE) Timothy Poulton, MD, Family Physician, Appalachian Mountain Community Health Centers, North Carolina Explore gaps in our current approach to pain management, and learn about reimbursable approaches to supporting patients in navigating chronic pain. The session will address human-centered, non-opioid strategies for pain management and discuss how to change the conversation around pain and provide reimbursable coaching that empowers patients, increases hope, fosters wellbeing, and reduces clinician burnout.

  • Highlight challenges clinicians face in management of chronic pain
  • Explore sustainable, human-centered approaches to non-opioid pain management
  • Discuss how a different conversation about pain can empower patients, increase hope, and enhance clinician wellbeing

2:00pm Bridging Personal Convictions and Organizational Strategy to Create Excellence in Person-Centered Care

Sara Guastello, Vice President, Knowledge Management, Planetree International

There is a big difference between individuals’ personal commitment to the values of person-centered care and an effective strategy to deliver it. And yet, the delivery of person-centered care requires both. That’s because creating a person-centered organizational culture requires a sense of purpose that transcends individuals’ personal convictions. In this session, participants will be introduced to Person-Centered Care Certification® and the Fellows in Person-Centered Care Program, which together provide a systematic and operational framework for creating a purpose-driven culture by 1.) creating structures to promote co-design; 2.) developing processes that re-orient care delivery processes to individualize care 3.) implementing practices that maximize opportunities for inclusion and engagement and 4.) developing professional competencies that emphasize quality, compassion and partnership. The session will explore how adopting a person-centered approach organizationally creates opportunities for healthcare professionals to be the kind of caregivers they entered the profession to be, which ultimately creates better outcomes for patients, families and communities.

Participants will:

  • Explore ways to preserve individuals’ personal commitment to delivering an exceptional healthcare experience for all while also strengthening the broader organizational culture of person-centered care.
  • Examine practical strategies for anchoring a change effort through structure, standardized practices and practical tools.
  • Understand the connection between leadership support of patient and family engagement, and staff involvement in actions and strategies that operationalize this commitment.

Patient Experience in Clinical Research:  How to Harness Large Health Systems

9:15am The Value of Embedding Research into a Large Health System

Jeff James, CEO, Wilmington Health and Founding Member of Innovo Research This presentation will illustrate the value of clinical research in a value based strategy. The speaker will illustrate how his organization is advancing the triple aim aspirations through collaboration and clinical research. He will demonstrate how his unique approach improves the patient experience, as well as, the organizations value based objectives.

  • Discover the role of clinical research in a value driven health system
  • Appreciate the value of collaboration across health systems to improve the research process
  • Discover the benefits to patient engagement of a robust research program

10:05am Transforming the Patient’s Clinical Trial Experience

Kelly Johnston McKee, MS, Sr. Director of Patient Recruitment and Registries, Metidata New medicines are made possible by the individuals who participate in clinical trials, yet, too often the experience of clinical trial participants is not prioritized. In this session, we will explore how incorporating choice and placing an emphasis on the patient’s clinical trial experience can benefit the clinical trial ecosystem.

  • Discover how adding choice to clinical trials can improve clinical trial patient experiences
  • Understand why both high touch and high tech solutions are needed to improve clinical trial patient experiences

9:00am Chairperson's Opening Remarks

Craig Lipset, Former Head of Clinical Innovation, Pfizer

10:55am Technology-enabled Clinical Trials; Revolutionizing the Patient Experience

Dr. Leonard Sacks, MD, Associate Director for Clinical Methodology, Office of Medical Policy, Center for Drug Evaluation and Research, FDA

Electronic communication platforms and digital health technologies including biosensors have the potential to revolutionize the experience of patients participating in clinical trials. Using verified and validated digital health technologies, patients can be monitored continuously providing a comprehensive picture of the performance of new medical products, and they may be spared the burden of repeated visits to study sites.

  • Understand the role of electronic communication platforms and digital health technologies in medical product development
  • Discover key issues in evaluation of digital health technologies
  • Recognize considerations in designing decentralized clinical trials

11:45am Learning from 5 Million Clinical Research Participants: #FindtheFive & the Power of Measuring Patient Experience

Irfan A. Khan, MD, CEO, Circuit Clinical

More than 5 million Americans have participated in clinical research in the last decade. Yet we know almost nothing about their experience. What could we learn from them if we asked?

#FindtheFive - the first social media experiment to catalog the experience of clinical trials participants is now underway and early results suggest transparency and peer-to-peer support will transform how people find and choose clinical research.

  • Define the demographics and scope of cohort of past clinical research participants
  • Review methodologies we've used traditionally for defining, measuring, and optimizing for patient experience
  • Explore early results from #FindtheFive and what opportunities may be found in measurement of patient experience

Supporting Organizations