Leading Edge Strategies to Create, Enhance and Elevate the Patient Experience

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Welcome to the 5th Annual Patient Experience Symposium.

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Sarah Guastello, Senior VP, Planetree International

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William J. Maples, MD, President and Chief Executive Officer The Institute for Healthcare Excellence

Jennifer Krippner, Chief Experience Officer, The Institute for Healthcare Excellence

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Lauryn Dermit, Customer Success Manager, NRC Health

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William J. Maples, MD, President and Chief Executive Officer The Institute for Healthcare Excellence

Jennifer Krippner, Chief Experience Officer, The Institute for Healthcare Excellence

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Welcome to the 5th Annual Patient Experience Symposium.

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Shawn Nason, Founder and CEO, MOFI

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Joseph C. Kvedar, MD, Chair of the Board, American Telemedicine Association (ATA); Professor of Dermatology, Harvard Medical School; Editor-in-chief, npj Digital Medicine; Senior Advisor, Virtual Care, Mass General Brigham

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Frankie Abralind, Executive Director, The Good Listening Project

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Welcome to the 5th Annual Patient Experience Symposium.

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Frank Cutitta, CEO & Founder, HealthTech Decisions Lab

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Sean Slovenski, CEO, BioIQ

Shawn Nason, Founder and CEO, MOFI

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Welcome to the 5th Annual Patient Experience Symposium.

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Mark H. Friedman, Owner, Senior Helpers

Randy Bartosh, MSOT, Chief Outcomes Officer, Performance Based Healthcare Solutions

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Mark Friedberg, MD, MPP, Senior Vice President, Performance Measurement and Improvement, Blue Cross Blue Shield of Massachusetts

Amy Stern, PhD, Director of Operations and Commercial Survey Programs, Massachusetts Health Quality Partners (MHQP)

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Jen Horonjeff, Founder & CEO, Savvy Cooperative

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Welcome to the 5th Annual Patient Experience Symposium.

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Charlotte Yeh, MD, Chief Medical Officer, AARP Services, Inc.

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Welcome to the 5th Annual Patient Experience Symposium.

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Lindsay Hunt, Director of Systems Transformation, HMS Center for Primary Care

Kirsten Meisinger, MD, Regional Medical Director and Director of Provider Engagement, Cambridge Health Alliance

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Tim O’Malley, AVP, US Business Unit, E Ink Corporation

Jason Friedman, Vice President Sales, East, eVideon

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Nicholas S. Reed, AuD, Asst Professor, Department of Epidemiology; Core Faculty, Cochlear Center for Hearing and Public Health, Johns Hopkins University Bloomberg School of Public Health

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Welcome to the 5th Annual Patient Experience Symposium.

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Justin Sanders, MD, MSc, Physician, Department of Psychosocial Oncology and Palliative Care, Dana-Farber Cancer Institute and Associate Director of Innovation in the Serious Illness Care Program, Ariadne Labs

Danielle Blanch Hartigan, PhD, MPH, Associate Professor, Bentley University

Jonathan D. Ericson, PhD., Assistant Professor, Bentley University

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Mary O. Cramer, MBA , CPHQ, Executive Director, Organizational Effectiveness and Chief Experience Officer at the Massachusetts General Hospital and the Massachusetts General Physicians Organization

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Saint Louis University Continuing Medical Education program is working with The Patient Experience Symposium in seeking accreditation for the following continuing education; AMA, Non-Physician, CNE, NAHQ.