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Health Checkup

Patient Experience Week

Special Content Features All Week from the ICD Healthcare Network

 PX Week Puts the Patient First 

In support of The Beryl Institute’s annual Patient Experience Week (April 23-29), we’re happy to offer the following premium insights from the ICD Healthcare Network. 

We're also pleased to provide a PX Week special pass to the ICD Healthcare Network, 
where you may sign up to gain free access to the PX Channel. 
Create your free account here.



VIDEO: Fireside Chat with PX Luminary, Laura Cooley

Laura is the Editor-in-Chief of the peer-reviewed The Journal of Patient Experience (JPX). In this fireside chat, she offers her thoughts on some of the burning issues in PX for 2023 and gives a preview of her role as Advisory Chair for the Patient Experience Symposium. 


PFAC-tor Awards for Excellence in Patient Family Advisory Councils

ICD announces the premier of The PFAC-tor Awards for excellence in Patient Family Advisory Councils. Interested in nominations? Fill out the form below for more details.

VIDEO: Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference Both in Terms of Outcomes and the Bottom Line

Stephen Trzeciak, MD, MPH, Chief of Medicine, Cooper University Health Care, and Professor and Chair of Medicine, Cooper Medical School of Rowan University

  • Compassion has vast benefits for patients across a wide variety of conditions

  • Missed opportunities for compassion can have devastating health effects

  • Compassion can help reverse the cost crisis in healthcare

  • Compassion can be an antidote for burnout among healthcare providers

VIDEO: Looking for PX in all the wrong places:
What the Brigham learned about the Parking Lot! 

While many areas for PX improvement may be obvious, others may actually be in the parking lot!


VIDEO: NY Presbyterian Patient Experience Rodeo 

PX leadership team describes how they built a hospital-wide rodeo that increased internal engagement and patient satisfaction. 

Telepresence: The Key To Optimized Virtual Patient Experience

Providing technical support for telemedicine is not enough. For true patient engagement and satisfaction, healthcare organizations need to train their clinicians to have telepresence while on the screen  

VIDEO: Healthcare is Not a Carwash:
Improving Experience and Quality for Patients, Caregivers, and Healthcare Professionals

Healthcare professionals discuss collaboration among the clinicians and staff on the healthcare team, but that misses the contributions of the most crucial members of that team: the patient and caregiver. Learn the principles of participatory healthcare from a PCP who co-founded the Society for Participatory Medicine and how you can adopt this in your healthcare system.


A Foodie’s View of Patient Experience: How Hospitals are Upping their Culinary Game

Patient experience leaders are upping their game on food services for competitive advantage going as far as hiring Michelin-star chefs to run the culinary team 

Clip: The Clinician Becomes a Patient

What a nursing leader learned after being admitted with COVID to the ICU she managed


"The New “In’s and Out’s” of the Home Inpatient Experience

As patient care of all kinds moves to the home, a unique patient experience develops that incorporates elements that would never be found in the traditional hospital setting. 



Explore more PX Content from past Symposiums on the ICD Healthcare Network PX Channel

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Thanks for submitting!
You will receive the official awards forms with all details in early May.

Receive More Information on the PFAC-tor Awards

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