The combination of patient feedback and storytelling through micro coaching videos is a tactic used by NRC Health and the University of California Irvine to improve outcomes. Leveraging the power of micro coaching videos as a leadership development tool to harness the power of patient feedback has been a powerful and efficient way to support improvement. In this session learn about how accessible leadership geared content can improve associate and experience outcomes by using a resource everyone has…patient feedback. 

• Identify how to leverage coaching videos for staff improvement 

• Learn leadership tactics to improve associate outcomes 

• Describe how leadership geared content can improve experience outcomes