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Creating One Action Plan to Address Patient Experience, Employee Engagement, and Clinician Burnout

Virtual Content begins September 23, 2021

It is not uncommon that healthcare organizations request their teams to create siloed/separate action plans to address patient experience, employee engagement, and more recently burnout. Often these plans are tactical in nature, have limited impact, and are not aimed at evolving a culture of trust, respect, and teamwork. The ability to achieve top tier performance in patient experience, employee engagement, and moving from emotional exhaustion (burnout) to emotional thriving (joy) by introducing skills which create trust, respect, and teamwork will be highlighted. Models to diffuse this skills-based experiential learning throughout the organization in a timely and financially responsible way will be reviewed. Overcoming individual and system barriers will also be discussed. 


William J. Maples, MD

Carrie Grant, RN, Chief Nurse Executive Nemours Children’s Hospital, FloridaWest

West Paul, MD, PhD Chief Clinical Officer, Senior Vice President New Hanover Regional Medical Center

Dr. Jennifer Clark, MD, Healthcare Delivery Scientist, University of Tulsa Institute for Health Care Delivery Sciences

Moderator 1

Education Credits Available

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