Session:

Doc In A Box: Structuring Telehealth Environments To Support High Quality Patient Care

Monday | September 20, 2021

3:50 PM

This interactive session draws on the presenters' expertise in psychology, patient-centered communication, and experience design to present evidence-based best practices for designing effective telehealth environments. The panel will review research on verbal, nonverbal, and environmental cues, including results of a recent study to systematically explore the influence of telehealth background on clinical outcomes. The session concludes by summarizing best practices, resources, and tools for health care professionals conducting telehealth visits. 


  • Apply research evidence from psychology, communication, and experience design to the telehealth experience 

  • Design a telehealth environment using evidence-based recommendations 

  • Integrate verbal and nonverbal communication best-practices into the telehealth environment 

  • Identify telehealth visits optimized for a number of design principles

Speaker(s):

Justin Sanders

Danielle Blanch Hartigan, PhD, MPH, Associate Professor, Bentley University

Jonathan D. Ericson, PhD., Assistant Professor, Bentley University

Moderator 1

Location/Room::

Skyline C/D

Education Credits Available