How to Deal With Difficult People and Situations… and Look Forward to It
Wednesday | September 22, 2021
What does listening, empathy and kindness have to do with a positive patient experience or frankly with any interactions, with anyone, anytime? Everything!
Join us in a passion-filled conversation about 3 powerful essences in making unforgettable connections with just about any human being, for their benefit, for yours and for the benefit of healthcare specifically.
• Elaborate on these powerful humans qualities of listening, empathy and kindness
• Learn how these attributes when authentically used, make for unforgettably positive memories
• Understand how these traits benefit all peoples and their institutions
Steve Shama, MD, MPH
Education Credits Available