Session:

How to Deal With Difficult People and Situations… and Look Forward to It

Wednesday | September 22, 2021

8:50 AM

What does listening, empathy and kindness have to do with a positive patient experience or frankly with any interactions, with anyone, anytime? Everything!

Join us in a passion-filled conversation about 3 powerful essences in making unforgettable connections with just about any human being, for their benefit, for yours and for the benefit of healthcare specifically.

• Elaborate on these powerful humans qualities of listening, empathy and kindness
• Learn how these attributes when authentically used, make for unforgettably positive memories
• Understand how these traits benefit all peoples and their institutions

Speaker(s):

Steve Shama, MD, MPH

Moderator 1

Track:

B

Education Credits Available