Session:

PRE-CONFERENCE WORKSHOP
The Evolving Role of Empathy in Healthcare

Monday | September 20, 2021

8:45 AM

We know that today’s healthcare consumers expect greater access, transparency and convenience. This workshop explores the role of empathy in today’s consumer-driven economy and provides specific recommendations for creating an empathic culture, especially during the pandemic.

• Share current consumer expectations related to healthcare
• Review consumer insights to learn the role of empathy related to other consumer expectations and patient loyalty
• Explore ways to enhance an organization’s culture of empathy

Speaker(s):

Lauryn Dermit

Moderator 1

Track:

C

Education Credits Available

Supported by:

NRC Health