The Evolving Role of Empathy in Healthcare
Monday | September 20, 2021
We know that today’s healthcare consumers expect greater access, transparency and convenience. This workshop explores the role of empathy in today’s consumer-driven economy and provides specific recommendations for creating an empathic culture, especially during the pandemic.
Share current consumer expectations related to healthcare
Review consumer insights to learn the role of empathy related to other consumer expectations and patient loyalty
Explore ways to enhance an organization’s culture of empathy
Education Credits Available