The Evolving Role of Empathy in Healthcare
Monday | September 20, 2021
We know that today’s healthcare consumers expect greater access, transparency and convenience. This workshop explores the role of empathy in today’s consumer-driven economy and provides specific recommendations for creating an empathic culture, especially during the pandemic.
• Share current consumer expectations related to healthcare
• Review consumer insights to learn the role of empathy related to other consumer expectations and patient loyalty
• Explore ways to enhance an organization’s culture of empathy
Education Credits Available