This panel discussion will look at how large, mid-size, and small healthcare organizations set, administer, and troubleshoot their patient experience strategy in a post-Covid-19 environment. Our panel will delve into their unique perspectives in leading patient experience programs based on their varied sizes, resources, and structure. Ultimately, all have the same goal, a high-quality patient experience:

• Understand how expectations of service delivery and standards of care are set with patients across organizations of all sizes 

• Hear about follow up capabilities and supportive initiatives when patient expectations are not being met across organizations of all sizes; 

• Identify and then Overcome the major obstacles in achieving your patient experience goals