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PX from Theory to Execution: Turning Our Knowledge Into Results

Virtual Content begins September 23, 2021

This panel discussion will look at how large, mid-size, and small healthcare organizations set, administer, and troubleshoot their patient experience strategy in a post-Covid-19 environment. Our panel will delve into their unique perspectives in leading patient experience programs based on their varied sizes, resources, and structure. Ultimately, all have the same goal, a high-quality patient experience:

  • Understand how expectations of service delivery and standards of care are set with patients across organizations of all sizes 

  • Hear about follow up capabilities and supportive initiatives when patient expectations are not being met across organizations of all sizes; 

  • Identify and then Overcome the major obstacles in achieving your patient experience goals


Judith Welsh, MD

Brandi Peterson, RN, BSN, CMSRN, Director of Patient Experience, Parkview Health System

Stacey Parkin, Chief Patient Experience Officer, MultiCare Health System


Moderator 1

Education Credits Available

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