Session:

PX from Theory to Execution: Turning Our Knowledge Into Results

Virtual Content begins September 23, 2021

This panel discussion will look at how large, mid-size, and small healthcare organizations set, administer, and troubleshoot their patient experience strategy in a post-Covid-19 environment. Our panel will delve into their unique perspectives in leading patient experience programs based on their varied sizes, resources, and structure. Ultimately, all have the same goal, a high-quality patient experience:


  • Understand how expectations of service delivery and standards of care are set with patients across organizations of all sizes 

  • Hear about follow up capabilities and supportive initiatives when patient expectations are not being met across organizations of all sizes; 

  • Identify and then Overcome the major obstacles in achieving your patient experience goals

Speaker(s):

Judith Welsh, MD

Brandi Peterson, RN, BSN, CMSRN, Director of Patient Experience, Parkview Health System

Stacey Parkin, Chief Patient Experience Officer, MultiCare Health System

Moderator:

Moderator 1

Education Credits Available