Session:

Real-Time Service Recovery: A Catalyst for improving patient experience and fostering a culture of service excellence

Tuesday | September 21, 2021

2:20 PM

As Grady Health strived to improve the health of their community while delivering a superior patient experience, leadership saw an opportunity to proactively address any patient issues before they became a larger problem. In order to achieve their goals for improving experience and enhance internal patient-centered initiatives, the team needed a solution that would take rounding to a whole new level.

- Understand the value of using real-time data
- Realize the Importance of Service Recovery
- Shift your culture to embrace Service Excellence

Speaker(s):

Michele Pirkle

Moderator 1

Track:

A

Education Credits Available