Session:

Real-Time Service Recovery: A Catalyst For Improving Patient Experience And Fostering A Culture Of Service Excellence

Tuesday | September 21, 2021

2:30 PM

As Grady Health strived to improve the health of their community while delivering a superior patient experience, leadership saw an opportunity to proactively address any patient issues before they became a larger problem. In order to achieve their goals for improving experience and enhance internal patient-centered initiatives, the team needed a solution that would take rounding to a whole new level. 


  • Understand the value of using real-time data 

  • Realize the Importance of Service Recovery 

  • Shift your culture to embrace Service Excellence

Speaker(s):

Michele Pirkle

Moderator 1

Location/Room:

Skyline A/B

Education Credits Available