Session:

The Human Experience in Healthcare

Tuesday | September 21, 2021

3:55 PM

This session will examine the critical elements necessary to create a culture of compassion and empathy, and how both patient experience and employee experience contribute to this culture.

- Learn the critical elements necessary to create a culture of compassion and empathy
- Examine the leader’s role in creating and sustaining a positive organizational culture
- Review lessons learned in an almost 40-year career in patient experience

Speaker(s):

Carol Santalucia

Joy Jones, MS, Executive Director, Office of Caregiver Experience

Moderator 1

Track:

General Session

Education Credits Available