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Session:
The Human Experience in Healthcare
Tuesday | September 21, 2021
3:55 PM
This session will examine the critical elements necessary to create a culture of compassion and empathy, and how both patient experience and employee experience contribute to this culture.
Learn the critical elements necessary to create a culture of compassion and empathy
Examine the leader’s role in creating and sustaining a positive organizational culture
Review lessons learned in an almost 40-year career in patient experience
Speaker(s):
Carol Santalucia
Joy Jones, MS, Healthcare Consultant/Champion for Healthcare Experience
Moderator 1
Location/Room:
Grand Ballroom A
Education Credits Available
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