Session:

The Human Experience in Healthcare

Tuesday | September 21, 2021

3:55 PM

This session will examine the critical elements necessary to create a culture of compassion and empathy, and how both patient experience and employee experience contribute to this culture. 


  • Learn the critical elements necessary to create a culture of compassion and empathy 

  • Examine the leader’s role in creating and sustaining a positive organizational culture 

  • Review lessons learned in an almost 40-year career in patient experience

Speaker(s):

Carol Santalucia

Joy Jones, MS, Healthcare Consultant/Champion for Healthcare Experience

Moderator 1

Location/Room:

Grand Ballroom A

Education Credits Available