The Human Experience in Healthcare
Tuesday | September 21, 2021
This session will examine the critical elements necessary to create a culture of compassion and empathy, and how both patient experience and employee experience contribute to this culture.
- Learn the critical elements necessary to create a culture of compassion and empathy
- Examine the leader’s role in creating and sustaining a positive organizational culture
- Review lessons learned in an almost 40-year career in patient experience
Joy Jones, MS, Executive Director, Office of Caregiver Experience
Education Credits Available