Learn how Cedars-Sinai improved patient experience in the Emergency Department and developed PX processes that could be rolled out across the organization. Instead of relying solely on CAHPS-based insights, they leveraged the flexibility of real-time engagement. Rotating initiatives allowed the team to understand which aspects of experience had the biggest impact, leading to small, targeted changes with significant results. 

• Understand how to incorporate real-time engagement into existing processes 

• Explain the key role of correlation analysis in understanding and confirming patient preferences 

• Determine what specific aspects of experience are leading to good or bad feedback