Gigi Fergus is a successful Health Care Executive and Consultant with over 25 years of experience in more than 20 for-profit and non-profit hospitals and medical centers throughout the U.S. Utilizing a systems design approach, Gigi has brought about transformation in HCAHPS scores consistently resulting in improvements in every facility she has assisted. She is adept at identifying, developing, and mentoring new leaders through the transformational process to create organizational alignment. Gigi combines a comprehensive executive management and nursing practice background with numerous achievements in transforming patient experience with a focus on patient safety.
She formed Memorable Care, a boutique management consultancy firm specializing in transformational leadership in healthcare facilities with core expertise in cultural, clinical, and financial breakthroughs in distressed and struggling facilities. The mission of Memorable Care is to transform healthcare practice to improve patient experience.
Recently, Gigi served as CEO at the Sleep Train Arena - Alternative Care Facility in Sacramento, CA, for the State of California where she led 300+ healthcare professionals at a COVID-19 field hospital to full operational ability in 7 days.
She obtained a BS in Biology from Kansas Newman College and a BA in Psychology/BS in Nursing from Wichita State University. She holds an MBA from Villanova University.