Joseph Maxwell is a technology industry veteran with over 30 years of experience. As CEO of Parlance, a Software as a Service company leveraging speech recognition technology to improve the caller experience for hundreds of leading organizations nationwide, Joseph shares his expertise with health systems, higher education institutions, and businesses. These enterprises rely on Parlance every day to modernize call handling, ease caller effort and reduce operational costs. Health systems specifically subscribe to Parlance to enable patients to speak naturally and connect directly when they call on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad.
Prior to Parlance Corporation, Joseph worked on speech recognition technology-based applications at BBN Technologies (now part of Raytheon). Joseph holds Bachelor of Science and Master of Science degrees in Electrical Engineering from Massachusetts Institute of Technology.