Author of Questioning Protocol
Randi Redmond Oster is the multi - award winning author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. She is a nationally acclaimed speaker on healthcare reform, shared decision making and patient engagement.
Randi teamed up with leaders in organizational cultural transformation and founded Help Me Health, LLC a business focused on training the front line in healthcare to improve the patient experience. As President of Help Me Health, Randi has led the team to deliver a program recognized as a key quality initiative resulting in a 4.5 star rating from National Committee for Quality Assurance for a major health insurance company.
Randi spent approximately 20 years in GE working on complex aerospace systems and building profitable financial services businesses. The skills gained in GE empowered her to effectively navigate the healthcare system and find opportunities for process improvements, as she advocated for her chronically ill son in the hospital.
She is a Malcolm Baldridge National Examiner, a Six Sigma Black Belt and the Consumer Representative for the FDA Pediatric Committee. She holds a Bachelor’s degree in Electrical Engineering and a MBA.