Laura Cooley, PhD, humanizes healthcare through her contributions to education and outreach for The Academy of Communication in Healthcare. She serves as Editor-in-Chief for The Journal of Patient Experience, an open-access, indexed, SAGE publication, dedicated to presenting advances and applications that impact the patient and provider experience. Additionally, she holds a faculty appointment at Vanderbilt University School of Medicine where she contributes to the Center for Effective Health Communication. In her primary role with ACH, Dr. Cooley leads strategic efforts to develop and deliver customized communication skills training programs designed to enhance patient experience in partnership with organizations such as: Stanford Healthcare, Yale New Haven Hospital, Northwell Health, Adventist Health, Texas Children's Hospital, Baylor Scott & White, & many more.  As a leader for The Academy of Communication in Healthcare for the past 8 years and recent editor of a book on the topic (Communication Rx: Transforming Healthcare Through Relationship-Centered Communication) Dr. Cooley is uniquely positioned to discuss the impact of technology on communication and relationships among patients and providers.