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Speaker Profile:

Shawn R. Smith, MBA, CPXP

Assistant Vice President: Clinical Enterprise, Patient Experience

Inova Health System

Shawn is a seasoned executive with a history of accomplishment across the hospitality, entertainment, and healthcare industry sectors. Recognized nationally as an industry expert on patient experience, consumer engagement, and analytics. A proven innovator who combines vision with business acumen to lead key projects, improve processes that streamline operations, optimize guest and employee experience, contain costs and deliver maximum revenue and profit generation in complex business and operating environments.

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