The Stoeckle Center is deeply involved in leading primary care transformation across the Partners Healthcare System in New England, now known as Mass General Brigham. Prior to her position at Massachusetts General Hospital, Susan was the founding president of the Picker Institute. A constant advocate of understanding the patient’s perspective on healthcare, she was the co-principal investigator on the Yale/Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study, is a member of the Lucian Leape Institute, and is a senior fellow at the Institute for Healthcare Improvement (IHI). 

Susan is an editor of Through the Patient’s Eyes, The CAHPS Improvement Guide, and a co-author of the Institute of Medicine 2006 report, The Future of Drug Safety: Promoting and Protecting the Health of the Public. She is a founding member of the MA Primary Care Alliance for Patients, a statewide coalition working with the Massachusetts state legislature to fund enhanced payments for primary care services and to support practices that are at risk because of the COVID pandemic. She also co-chairs the Mass General Brigham Patient Experience Leaders Committee. Susan is also a member of the Beryl Institute’s Global Steering Committee to Co-Design the Future of Patient Experience Measurement.

Susan serves on several boards and national advisory committees, including the Agency for Healthcare Research and Quality National Advisory Council, the American Board of Internal Medicine Foundation, the Primary Care Collaborative, and the Patient Experience Policy Forum at the Beryl Institute. In 2007, she received the Leadership and Innovation Award from the Center for Information Therapy and the 2016 Inaugural Richard Nesson award from the Massachusetts Health Quality Partnership. In 2020, she received the Partners Healthcare System Nesson award for System Collaboration.

Susan holds degrees from the University of Michigan and the Duke University Physician Assistant program, where she received the Distinguished Alumni Award and was inducted into the Duke University Medical Center Hall of Fame in 2004.