Susan Ngo is a senior healthcare industry leader at Qualtrics responsible for driving strategy and innovation in the healthcare experience management (XM) space. She was one of the early leaders of the Qualtrics healthcare business, helping to reshape the way that healthcare organizations listen, understand, and act on patient and employee feedback. Her impacts include leading strategic engagements for top healthcare & life sciences customers to set their XM vision, roadmaps, and business cases; development of industry perspectives on the impact of experience; and led Qualtrics’ first healthcare acquisition in 2021.

Prior to Qualtrics, she was a senior manager at Deloitte Consulting where she supported healthcare clients with their enterprise-wide program strategy, governance, operating model design, process improvement, design thinking, and change management needs.